Shipping Policy

Last updated: September 1, 2026

Thank you for shopping with Happy Tails. We want your order to reach you safely and with clear expectations along the way.

This Shipping Policy explains how orders placed through Happy Tails are processed, shipped, tracked, and delivered.

1. Where We Ship

Happy Tails currently ships to eligible addresses within the United States only.

At this time, we do not offer international shipping outside the United States.

Certain destinations, including some U.S. territories, military addresses, P.O. boxes, or other restricted locations, may not be eligible for delivery depending on the product and available carrier services.

Available shipping options will be displayed at checkout.

2. Processing Time

Orders generally require approximately 2 business days for processing before shipment.

Business days exclude Saturdays, Sundays, and U.S. federal holidays.

Processing begins after your order has been successfully placed and payment has been authorized.

Processing may occasionally take longer due to product availability, payment or address verification, unusually high order volume, holidays, or other circumstances.

3. Standard Shipping & Estimated Delivery

Happy Tails currently offers FREE Standard Shipping on eligible orders within the United States.

Our Standard Shipping method generally has an estimated transit time of 10–20 business days after processing.

With our approximate 2-business-day processing period, customers should generally allow approximately 12–22 business days from order placement to delivery.

The estimated delivery dates applicable to your specific order will be displayed at checkout when available.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise. Actual delivery times may vary depending on destination, carrier operations, weather, holidays, product availability, address issues, and other circumstances.

If we determine that we cannot ship your order within the timeframe originally represented, we will handle the delay in accordance with applicable law, including providing notices, cancellation options, or refunds where required.

4. Shipping Costs

Standard Shipping is currently free for eligible orders shipped within the United States.

If we introduce additional or expedited shipping methods in the future, any applicable charges and delivery estimates will be clearly displayed at checkout before you complete your purchase.

5. Multiple Packages

Items within the same order may occasionally be processed and shipped separately.

As a result, a single order may arrive in multiple packages and on different dates.

You will not be charged additional shipping fees solely because Happy Tails divides your order into multiple shipments after purchase, unless otherwise clearly disclosed and agreed to at checkout.

Where available, separate tracking information may be provided for each package.

If you receive only part of your order, please review your shipping confirmation and tracking information, as the remaining items may still be in transit.

6. Tracking Your Order

Once tracking information becomes available, we may provide it through your shipping confirmation email and order-status page.

Your shipping confirmation may include your tracking number and a link that allows you to view your order and follow the available delivery status.

Please allow reasonable time after shipment for tracking information to become active and begin updating. Carrier tracking systems may occasionally experience delays or incomplete updates.

If your tracking information has not updated for an extended period or your order has exceeded its estimated delivery timeframe, please contact us at wagging.tail.ht@gmail.com and include your order number.

7. Shipping Delays

Although we work to provide reasonable shipping and delivery estimates, delays can occasionally occur due to circumstances such as:

• Carrier delays or service disruptions;
• Severe weather or natural events;
• Holidays or periods of high shipping volume;
• Transportation or logistics disruptions;
• Address or delivery-access issues; or
• Other circumstances affecting processing or transportation.

If we determine that merchandise cannot be shipped within the timeframe originally represented, we will address the delay in accordance with applicable law.

Where required, this may include notifying you of the delay, providing a revised shipping estimate, and giving you the option to cancel the affected order for a refund.

Nothing in this Shipping Policy limits any rights available to you under applicable U.S. consumer protection law.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing your order, contact us immediately at wagging.tail.ht@gmail.com.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or fulfillment.

To the extent permitted by applicable law, additional shipping charges or other reasonable costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

9. Delivery Attempts and Undeliverable Packages

Carriers may make one or more delivery attempts depending on the shipment, carrier, and destination.

Customers are responsible for providing an address where delivery can reasonably be completed.

If a package is returned because of an incorrect or incomplete address, refused delivery, repeated unsuccessful delivery attempts, or another customer-related delivery issue, please contact us.

Depending on the circumstances and to the extent permitted by applicable law, additional shipping charges may apply if reshipment is requested.

10. Lost or Missing Packages

If your order has not arrived within its estimated delivery period, please contact us at wagging.tail.ht@gmail.com.

We may ask you to:

• Verify your shipping address;
• Review the tracking information;
• Check with household members, neighbors, building staff, or others who may have accepted the package; and/or
• Cooperate with a carrier investigation.

If a shipment is confirmed lost, we will provide an appropriate resolution based on the circumstances and applicable law, which may include a replacement or refund.

11. Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, please first check the delivery location and with household members, neighbors, building staff, or others who may have accepted the package.

If you still cannot locate it, contact us promptly at wagging.tail.ht@gmail.com.

We may review the available tracking information and request reasonable additional information necessary to investigate the delivery.

The appropriate resolution will depend on the circumstances and applicable law.

12. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged or defective, or if you receive an incorrect item, contact us as soon as reasonably possible at wagging.tail.ht@gmail.com.

Please provide your order number, a description of the issue, and clear photographs or video of the item, packaging, shipping label, and issue when reasonably necessary for us to evaluate the claim.

Do not return a damaged, defective, or incorrect item at your own expense unless we specifically instruct you to do so.

These claims will be handled in accordance with our Return & Refund Policy and applicable law.

13. Product Availability

We make reasonable efforts to maintain accurate product availability information.

However, an item may occasionally become unavailable after an order has been placed.

If we determine that an item cannot be fulfilled, we may contact you regarding available options or cancel the affected item or order and issue the applicable refund to your original payment method.

14. Order Cancellations

Eligible orders may be canceled within 15 minutes after the order is placed, provided processing or fulfillment has not prevented cancellation.

Because orders may begin processing quickly, we cannot guarantee cancellation after this period.

For additional information regarding cancellations, returns, and refunds, please review our Return & Refund Policy.

15. Returns

Returns are governed by our Return & Refund Policy.

Eligible return requests generally must be initiated within 15 days after delivery, subject to the conditions and exceptions contained in that policy.

Do not send a return to the address shown on the original package or shipping label unless Happy Tails specifically instructs you to do so.

Return destinations and instructions may vary depending on the product and fulfillment location.

Please contact us and receive return authorization before sending an eligible product back.

16. Fraud and Shipping Abuse

To the extent permitted by applicable law, Happy Tails reserves the right to investigate orders or claims involving suspected fraud, address manipulation, materially false information, repeated abusive claims, or other misuse of our shipping, return, or refund processes.

We may request reasonable information necessary to verify an order, shipment, delivery, or claim.

Nothing in this section limits consumer rights that cannot legally be waived.

17. U.S. Consumer Rights

This Shipping Policy applies to orders shipped within the United States.

Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded, restricted, or waived under applicable federal or state consumer protection law.

Where applicable law provides greater or additional rights, those rights will apply.

18. Contact Us

Happy Tails
Online business operated from Mexico City, Mexico
Email: wagging.tail.ht@gmail.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.