Privacy policy
Last updated: September 1, 2026
Happy Tails operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Happy Tails is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial and payment information, including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details, as applicable. Payment information may be collected and processed by Shopify and our payment service providers.
- Account information, including your username, account credentials, preferences, and settings.
- Transaction information, including the items you view, place in your cart, add to your wishlist where available, purchase, return, or cancel, as well as your past transactions.
- Communications with us, including information you provide when contacting customer support or otherwise communicating with Happy Tails.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including information about how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, make a purchase, communicate with us, or otherwise provide us with personal information.
- Automatically through the Services, including from your device when you use our Services or visit our website, and through cookies and similar technologies.
- From our service providers, including providers that enable technology, payments, analytics, advertising, fulfillment, shipping, customer support, and other services and that collect or process personal information on our behalf.
- From our partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, process payments, fulfill orders, remember preferences and items you may be interested in, send account and order notifications, process purchases and returns, manage customer accounts, arrange shipping, provide order tracking, facilitate returns, enable reviews where available, and improve or personalize your shopping experience.
- Marketing and Advertising. We may use personal information for marketing and promotional purposes, including sending promotional communications where permitted and showing advertisements for products or services on our Services or other websites and platforms. Depending on applicable law and your location, certain advertising may be based on your interactions with our store or other online activity.
- Security and Fraud Prevention. We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, protect our customers and business, and secure the Services.
- Communicating with You. We use personal information to provide customer support, respond to inquiries, communicate regarding orders, returns, refunds, shipping, or other service matters, and maintain our business relationship with you.
- Legal Reasons. We may use personal information to comply with applicable law or valid legal process, respond to lawful requests from authorities, investigate or participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and subject to this Privacy Policy. These circumstances may include:
- With Shopify, vendors, suppliers, fulfillment providers, shipping and logistics providers, payment processors, analytics providers, customer support providers, cloud and IT service providers, and other parties that perform services for or on behalf of Happy Tails.
- With business and marketing partners that help us provide marketing services and advertising, subject to applicable privacy laws and available privacy choices.
- When you direct us, request that we do so, or otherwise consent to disclosure of certain information to third parties, including where necessary to fulfill or ship products to you or when you use third-party integrations.
- In connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy.
- Where necessary to comply with applicable legal obligations, respond to lawful requests, enforce our terms or policies, protect or defend the Services or our rights, or protect the rights and safety of our customers or others.
Depending on where you reside, you may have the right to opt out of certain uses of personal information for targeted advertising or activities legally defined as the "sale" or "sharing" of personal information. You can exercise available opt-out rights through our data sharing opt-out page.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, which may be located in countries other than where you reside, in order to operate and improve the Services.
In addition, we may use Shopify features that incorporate data and information obtained from interactions with our store, other merchants, and Shopify. In circumstances where Shopify determines the purposes and means of certain processing, Shopify is responsible for that processing and for responding to applicable requests regarding that processing.
To learn more about how Shopify uses personal information and the privacy rights that may be available to you, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Services, remember preferences, understand how visitors interact with our website, measure performance, provide relevant functionality, help prevent fraud, and support marketing and advertising activities where permitted by law.
Your browser may allow you to control or block certain cookies. Depending on where you live, additional privacy controls or consent choices may also be available through our website.
Blocking or disabling certain cookies may affect the functionality or performance of portions of the Services.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties.
If you follow links to sites that are not affiliated with or controlled by Happy Tails, you should review their privacy and security policies and other applicable terms.
We are not responsible for the privacy or security practices of third-party websites or platforms.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.
If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the information provided below to request that the information be deleted, subject to applicable law.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share," as those terms may be defined under applicable law, personal information of individuals under 16 years of age.
Security and Retention of Your Information
We take reasonable measures designed to protect personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
Information transmitted over the internet may also be subject to security risks while in transit. We recommend that you do not send sensitive or confidential information through unsecured communication channels.
How long we retain personal information depends on factors such as whether the information is needed to maintain an account, provide the Services, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, or enforce applicable agreements and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances:
- Right to Access / Know. You may have the right to request access to personal information we maintain about you.
- Right to Delete. You may have the right to request deletion of certain personal information we maintain about you.
- Right to Correct. You may have the right to request correction of inaccurate personal information.
- Right of Portability. You may have the right to receive a copy of certain personal information and, in some circumstances, request that it be transferred to a third party.
- Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on where you reside, you may have the right to opt out of activities legally considered the sale or sharing of personal information or the processing of personal information for targeted advertising.
You can exercise available opt-out rights through our data sharing opt-out page.
If you visit our website with a legally recognized Global Privacy Control preference signal enabled, we may process that signal as an opt-out request where required by applicable law and supported by our systems.
Managing Communication Preferences. We may send promotional emails where permitted by law. You may opt out of promotional emails at any time by using the unsubscribe option provided in those communications. Even if you opt out of marketing communications, we may continue sending non-promotional communications regarding your account, purchases, orders, shipping, returns, refunds, security, or other transactions.
You may exercise applicable privacy rights through the Services where available or by contacting us using the information below.
We may need to verify your identity before processing certain requests, as permitted or required by applicable law. Where applicable, you may also designate an authorized agent to make a request on your behalf, subject to appropriate verification.
We will not discriminate against you for exercising privacy rights provided to you by applicable law.
Complaints
If you have concerns or complaints regarding how we process your personal information, please contact us using the information provided below.
Depending on where you live, you may also have the right to appeal certain decisions or submit a complaint to an applicable privacy or data protection authority.
International Transfers
We and our service providers may transfer, store, and process personal information outside the country in which you live.
Where applicable law requires specific safeguards for international transfers of personal information, appropriate transfer mechanisms may be used by the relevant party responsible for the transfer.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technologies, or legal and regulatory requirements.
When we update this Privacy Policy, we will post the revised version on this website, update the "Last updated" date, and provide any additional notice required by applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise an applicable privacy right, please contact:
Happy Tails
Online business operated from Mexico City, Mexico
Email: wagging.tail.ht@gmail.com